MOMSTER NATURE LOVE

How does Momster think about nature?

Slow fashion!

Maternity clothes that you don't have to throw away after your pregnancy and that you can wear longer so you can enjoy them longer. Our collection is made to be beautiful both without and with your beautiful pregnancy belly. In this way we want to counteract the current disposable Fast Fashion culture. This is not only better for nature but also for your wallet. 

Recycled and reusable shipping bags!

Great to be able to shop online from the comfort of your home, but unfortunately nature is not always happy with that. That is why we send the MOMSTER items in shipping bags made of recycled plastic, with a double adhesive strip so that you can easily reuse our mailing bags. 

Natural or recycled materials!

More than half of the MOMSTER collection is made from recycled materials or from natural materials such as cotton or wood pulp. We strive to increase this with each collection.

 

TO ORDER

Register as a new customer

Don't have an account with Momster yet? Then it is high time to do this! In your personal account you can track your online orders, save contact details and manage the delivery address. 

Forgot your password?

No problem! At 'login', click on 'Forgotten password?'. We will send you an email with which you can reset your password.

Choosing the right size

Not sure of your size? All right! That is why we have specially made intermediate sizes (XS/S, S/M, M/L, L/XL). If you are in doubt about your size for MOMSTER, it is best to choose the intermediate size that is closest to your normal size. Example: If you normally have a “small” S, choose XS/S. Do you normally have a slightly "larger" S, then choose S/M, etc... Still in doubt? Then take the larger size. On every product page you can also find the length and size of the model as a reference. 

Is there a shop where I can try the clothes on?

YESSS! Or at least for the quick decision makers 😊 We temporarily have a pop-up store in Ghent, in Nederkouter 11. This is open from Tuesday to Sunday from May 7 to June 26.

Cancel or change an online order

Once your order has been confirmed, you cannot change or cancel it. You can of course always return the items you no longer want for free.

Data protection

MOMSTER does everything possible to respect your privacy and to protect your personal data. We do not pass on your data to third parties. Your data will only be used for Momster purposes. For more information on this, please see our privacy policy here https://www.momster.eu/pages/privacy-policy

 

 

PAY

Available payment methods

We accept the following payment methods:• Credit cards: Visa, MasterCard• Debit cards: Bancontact/Mister Cash, Maestro• Apple Pay, Ideal 

Secure payments

We work with Shopify Payments to secure your payments. Shopify is one of the largest e-commerce platforms in the world.

Payment declined

If the payment is not successful, your order attempt will be automatically canceled and you can try to place a new order. If you continue to experience problems, please contact us at info@momster.eu.

How do you use a promo code?

Go to your shopping cart and click on 'continue to checkout'. Enter the code in the 'discount code' field. Click on 'add'. Now you can pay with peace of mind.

DELIVERY

To which countries do we ship orders?

We currently ship in Belgium and the Netherlands.

Postage costs

We currently ship in Belgium for a shipping cost of 4.99 euros and in the Netherlands for a shipping cost of 6.99 euros. This will become visible after you have entered a delivery address at checkout. We are happy to pay the return costs and are completely free for you.

Shipping of your online order

We try to dispatch orders placed before 3pm on business days within 1 business day. Normally you will receive your delivery 1-3 working days later in Belgium and 2 to 4 working days later in the Netherlands. 

Deliveries

Deliveries are offered via Bpost on working days between 8 a.m. and 5 p.m. You will receive a track & trace number from us via a separate email so that you know when to expect your delivery. Exciting...! 

Estimated delivery time

We aim to get your package to you within 2 to 4 working days. Due to external circumstances due to Covid-19 and the strong boost of online purchases, delays are unfortunately always possible. We apologize for any inconvenience.

Track your order online

Once your order has been shipped, you will receive an email from us via sendcloud with a tracking code. You can follow the status of your shipment perfectly via this link.

Delivery in a store

At the moment it is not possible to have an online order delivered in the pop-up store in Ghent.

 

 

RETURNS

How can I return an online order?

You can register your return via our return portal https://momster.shipping-portal.com/rp/. Enter your zip code and order number here and follow the steps to create your shipping label for free. Reuse our recycled plastic shipping bags with a handy double adhesive strip for easy returns. 

Can I return an online order in a pop-up?

At the moment it is not yet possible to return an online order in our pop-up store in Ghent.exchangeExchanges are not possible for online orders. If you wish to receive a different size or color, you must place a new online order. The items that were not the right size can be returned free of charge and will be refunded. 

What are the conditions for free returns? 

You can return items for free if you return the items within 14 days of receipt. Our shipping bags, made from recycled plastic, are specially made to be reused, handy for you and nature will thank us. The items you wish to return must be in new condition (unworn), with original hang tags still attached. In addition, the articles must also be fully routed, so together with all items such as a waistband, belt, etc... that belong to the original product and were supplied by us. 

Did you receive a wrong or damaged product?

Please contact us immediately via info@momster.eu

 

Was my return well received?

Once your return has arrived and has been processed (up to 7 days), we will send you an email to confirm the refund. If you have not heard from us more than 14 days after returning your order, please contact us at info@momster.eu

How much does it cost to return an order?

For all deliveries in Belgium we offer free returns via our return portal https://momster.shipping-portal.com/rp/. Enter your zip code and order number here and follow the steps to create your shipping label for free. Reuse our recycled plastic shipping bags with a handy double adhesive strip for easy returns. 

When will I be refunded?

Once your return has been processed (up to 7 days after receipt), you will receive an email to confirm the refund. It can take up to 10 working days for the amount to appear in your account, depending on the bank or credit card issuer. The refund will be made via the same payment method that the order was used with. 

Received a wrong or damaged item?

Did you receive a wrong or damaged item? Did we forget something? Please contact us immediately upon receipt via info@momster.eu